Complaints and returns of goods

Goods complaint

• If a defect appears in the purchased goods, you have the right to complain about the goods.
• Read the Terms and Conditions to avoid any misunderstandings.
• The goods must be accompanied by a Complaint form or other documents proving professional installation, etc.

Return of goods

• The condition is that the goods must be returned unused and undamaged, preferably in the original packaging.
• A form must be filled out and attached to the returned goods – Withdrawal from the purchase contract
• Without a completed form, the returned shipment will not be processed further.
• Send the goods back at your costs.
• Shipments sent at the expense of ALMET, a.s. will not be accepted!
• You can speed up the processing and refund if you send your bank account number with the goods.
• After we receive the shipment, we will evaluate its condition and issue a corrective tax document.
• We will send the money to your bank account specified in the form – Withdrawal from the purchase contract.

Where to send the goods?

You can send the claimed or returned goods to the address:

ALMET, a.s.
Ležáky 668/3
500 04 Hradec Králové